1 Order Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from applebywoodturnings.co.uk, for a full refund.
Order cancellations must be made in writing, quoting your order number, within 14 days of placing your order with applebywoodturnings.co.uk.
If however your order has already been processed and dispatched, you will need to return the order to us.
Please read the Return or Exchange an item section below.
2 Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for an alternative product if preferred. Samples are produced specially and are non returnable and non refundable. Products sold to businesses or trade customers, where the person purchasing is not the end user, will be non returnable nor refundable.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
We are unable to accept returns from outside the UK.
3 Faulty Item
If the item you received is faulty, please contact [email protected] by email quoting your order/invoice number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
4 Receiving the wrong item
If the item you received is not what you originally ordered, please contact [email protected] quoting your order number, your name and address, details of the product and the reason for return within 48 hours of receiving your goods, and please state whether you require a refund or a replacement. We will then advise on how to proceed with the return.
5 Branded Items
Items branded with your own company logo may not be returned unless faulty. Any faulty items will be replaced at no cost and all postage costs will be covered by applebywoodturnings.co.uk. No refunds are offered for branded items unless authorised by a representative of applebywoodturnings.co.uk in writing. Any imperfections, missing items or other problems must be reported within 48 hours from date and time of delivery, notification after this period will not be investigated or credited and will be at the discretion of applebywoodturnings.co.uk.
6 Missing Items
Any missing items must be brought to the attention of applebywoodturnings.co.uk within 24 hours from the date and time of delivery, if this should fall over a weekend or bank holiday, then this will only apply to the next working day. Notification after this period will not be investigated or credited and will be at the discretion of applebywoodturnings.co.uk.
This returns policy does not affect your statutory rights.