Customer Service

Delivery & Returns

We aim to dispatch all purchases the same working day from Monday to Friday from our large stocks. If this time frame can not be met due to special requirements, or for the odd occasion that you catch us off guard or out of stock, we will notify you at the time of the order and normally have items dispatched within 48 hours of receipt of  your order. If special items need to be manufactured by or ordered from one of our many established suppliers we will provide you with an estimated delivery date for your order.

 

We utlise Royal Mail and Couriers for both Domestic and International shipping. These are tried and tested ways of shipping and proof of posting and tracking numbers are readily available upon request.

 

We are happy to combine and ship all items within our product range at the most cost effective method anywhere in the world with a full delivery address.

 

On the odd occasion that due to human error incorrect items are sent out or damaged items are received we will always rectify the situation within the shortest time frame possible at our own expense. New items will be sent and we will arrange for incorrect or damaged items to be picked up by our own carrier unless otherwise stated at the time.

 

If a customer incorrectly orders any of our standard products we are happy to take these back if they are as new and unused at a rate of 85% of the original value of the item due to administration and restocking costs. We are unable to offer refunds on any items ordered as “specials” for customers. Please note that we are unable to reimburse the delivery costs on incorrectly ordered items.

 

Privacy Policy

 

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We do not store or collect Credit or Debit card information and we do not share any of your other information or details with any third parties.

The contact information that we obtain from you is solely used by ourselves and on the odd occasion supplied to our established suppliers for direct deliveries to you. Our network of suppliers have no right to make any further contact with you after confirmed receipt of the items that you have ordered. Where applicable we may disclose your personal informatiopn to any member of our group. This includes, where applciable, our subsidiaries, our holding company and its other subsidiaries (if any). Outside of this we share none of our customer information with any third parties or data analysis programs.

Third Party Links

You may find links to third party websites on our website, These websites should have their own privacy policy which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. If you choose to access a third party link website linked from our own website, it is at your won risk.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Appleby Woodturnings' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.